Returns & Refunds Policy

Each piece is created with love, care, and attention to detail. Because so many of our artworks are made-to-order or belong to limited collections, we’re unable to accept returns or offer refunds for change of mind.

Final Sale

All purchases are treated as final sale, including:

  • Original artworks

  • Limited edition and open edition prints

  • Made-to-order pieces

  • Framed works

  • Gift cards and digital products

We encourage you to make your selections thoughtfully. If you’d like more details about a piece—such as scale, colours, or materials—please reach out before placing your order. We’re happy to help.

Damaged Items

We take great care to package and ship your artwork securely. In the unlikely event that your order arrives damaged, please notify us within 7 days of delivery so we can address the issue promptly.

To process a damage claim, please provide:

  • Clear photographs of the damaged artwork

  • Photos of the packaging (including any exterior damage)

  • Your order number and a short description of the issue

Send this information to info@maykaud.com with the subject line:
DAMAGED ITEM – ORDER # [YourOrderNumber]

We’ll work with you to resolve the problem, which may include a replacement, store credit, or refund—depending on the situation and at our discretion.

Incorrect Items

If you receive the wrong item or if a packing error has occurred, please contact us within 7 days of receiving your order. We’ll arrange to send the correct piece or provide another suitable resolution.

Colour & Variation Notice

Please be aware that slight variations in colour may occur between the images shown online and the physical artwork. We photograph each piece carefully, usually in natural light, to capture its true tone and texture. Differences due to screen calibration or lighting are not considered defects and do not qualify for a refund.

Custom & Commissioned Works

Custom and commissioned artworks are non-refundable unless damaged during transit.

We work closely with collectors throughout the process to ensure clarity and alignment. By commissioning a piece, you acknowledge and accept the artist’s style, process, and creative interpretation.